Accounts

I lost my password for DragonFable or I think my account has been hacked! How do I recover my account?

You can easily access your password by using the Lost Password page and entering your email address.

If the Lost Password page does not work for you, make sure to check your spam filter. If it says 'Account Not Found', please follow the instructions below.

If you no longer have access to an email address that you used for your account, and have forgotten your password, you need to provide the information requested below.

If you cannot use the Lost Password page, then it is a bit trickier to recover your account. We will need proof that you own the account.

Using the webform below , please send us:

• Your account user name for DragonFable
• Your character name(s)
• Your email address that you signed up with.
• The last time you remember successfully logging into your account.

You also need to send one or both of the following:

• If you paid with PayPal: Your PayPal transaction ID from your Guardian Upgrade
• If you paid with a Target Upgrade card, your upgrade card PIN number
• If you paid with Click And Buy: Your Click And Buy Transaction ID number
• If you paid with PayByCash: Your PayByCash Transaction ID number
• If you paid with Secure Credit Card (PayPal Pro): Your PayPal transaction ID number
• If you paid with a check or money order: Your check or money order number

If you do not have one of the above, please provide:
Your DF Notify email that your email address or your password were changed.

If you did not use a valid email address, you would not have received the DF Notify email. Without either the DF Notify email, or the transaction id from one of the above payment methods, we will not be able to help you recover your account.

Because fraudulent attempts to obtain account information are all too common on the internet, we will not hesitate to contact the authorities in the event that there is suspicion of any account theft.

Please make sure that the information that you submit is correct. If it is not, we will not be able to help you. If you do not provide all of the required information, we will not be able to help you. If you do not provide the transaction id, we will not be able to assist you.

Please make sure to COPY and PASTE your Transaction ID, as it is case sensitive.

Click here to use the webform to send us an email about this problem.

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